Terms and Conditions
- LEGAL FRAMEWORK
In compliance with current regulations, the entity HERETAT MESTRES S.L., operating through the internet from this website www.mestres.es, hereby details the general conditions of contracting for the products and/or services offered through it, which generate the rights and obligations of the parties involved.
- IDENTIFICATION
These General Conditions of Contracting (hereinafter “Conditions”) aim to regulate the relationship between HERETAT MESTRES S.L. (hereinafter the “Provider”) and the customers (hereinafter the “User”), concerning all transactions made through the online store website.
OFFERING COMPANY
– COMPANY NAME: HERETAT MESTRES S.L.
– TRADE NAME: HERETAT MESTRES S.L.
– TAX ID: B61331682
– ADDRESS: Pl Ajuntament, 8
– CITY: SANT SADURNÍ D’ANOIA
– PROVINCE: BARCELONA
– POSTAL CODE: 08770
– PHONE: +34938910043
– EMAIL: cava@mestres.es
And on the other hand:
THE USER
The term “User” or “Customer” refers to the internet user who acquires this status by registering on the website, using a form, and being assigned a username and password, for which they are fully responsible for use and custody. They are also responsible for the accuracy of the personal data provided to the provider, as will be seen in the User Registration section.
ACCEPTANCE
By accepting these Conditions, the User declares:
1. That they are a person with the capacity to contract according to current regulations.
2. That they have read and accept these Conditions.
AVAILABILITY
The User will have access, always and in any case, prior to starting the product contracting process, to the conditions, which can be stored and/or reproduced on a durable medium.
VALIDITY OR DURATION
The validity or duration period of these Conditions and specific contracting conditions will be the time they remain published on the mentioned website and will be applicable from the moment the User uses the website and/or proceeds to the contracting of any products.
MODIFICATIONS
The provider reserves the right to unilaterally modify these Conditions, without affecting the goods or promotions that were previously acquired by the User before the modification.
The User agrees to carefully read the contracting conditions each time they proceed to contract a product since they may have been modified since the last time, they accessed them.
NULLITY
If any clause included in these Conditions is declared totally or partially null or ineffective, such nullity will only affect that provision or the part of it that is null or ineffective, with the rest of the Conditions remaining in full force.
OBJECT OF THE CONTRACT
The purpose of this contract is to regulate the contractual relationship of sale arising between the provider and the user now the user accepts the purchase during the online contracting process through the mechanisms described below.
The contractual relationship of sale involves the delivery, in exchange for a specific and publicly stated price through the website, of one or more specific products. Each of these products may be subject to specific regulation through the conditions of contracting for each of them, which will be detailed in the warranty, returns, withdrawal, or in the product technical data sheet, due to the different formats in which the products are marketed, their packaging, or their own nature.
USER REGISTRATION
The User can register on the website at the top right icon for user registration. To do this, they will enter the required personal data, which will be mandatory, such as email. After this, the user will receive a confirmation email indicating the link to create the password.
GEOGRAPHICAL SCOPE
This website operates and sells only in peninsular Spain. From now on, this geographical area will be understood as “the Territory.” Therefore, products are only shipped and distributed in the Territory. The use of this website as well as any purchase made on it is considered made in Spain and therefore subject to Spanish laws and regulations. The Provider does not accept or deliver orders outside the mentioned Territory.
All the above is indicated without prejudice to the fact that we may soon offer these services in excluded areas, in which case it will be announced in advance on this website.
PRODUCT INFORMATION
The Provider pays great attention to information regarding the characteristics of the products through technical descriptions and photographs illustrating the products. All this is done within the limits of the technique and respecting market standards.
TAXES, CURRENCY, AND SHIPPING COSTS
In accordance with current regulations, all purchases made through the website will be subject to Value Added Tax (VAT).
The offered products include Value Added Tax (VAT) and will always be expressed in euros (€). These prices, unless expressly stated otherwise, do not include shipping costs or any other additional service related to the purchased product.
LANGUAGE IN WHICH THE CONTRACT IS DEVELOPED
The contracting procedure and pre-contractual information are in Spanish and this language will be used to carry out the contracting.
STEPS OF THE RECRUITMENT PROCESS
To start the process of contracting products at www.mestres.es, it is first necessary to register as a user, pressing the user button located in the upper right part of the screen and completing the mandatory data requested on the page that will appear. next.
Once correctly registered, the user will be able to enter their profile control panel with their username and password to be able to manage all those functions that the website lender has made available to them, such as viewing recent orders, managing delivery addresses. shipping and billing, edit password and view account details.
PURCHASE PROCEDURE
The purchasing procedure is a simple and intuitive experience. It starts with a summary of the products added to the shopping cart, followed by the step of selecting the shipping method. We then review the address details to ensure accurate delivery. Next, you enter your billing information and select your preferred payment method. Once this stage is completed, the payment information is confirmed, and the final review of the order is carried out before proceeding to final payment. With this process we ensure a fluid and uncomplicated purchasing experience for our customers.
CUSTOMER SERVICE, HELP, SUGGESTIONS AND COMPLAINTS
You can contact our Customer Service to ask for help, make suggestions or complaints by writing to cava@mestres.es, or calling +34938910043 from Monday to Friday and from 8 a.m. to 1 p.m.
